Last updated: August 20, 2024
First Quality Enterprises, LLC, its affiliates, and its brands (collectively, “First Quality”, “we”, “our”, and “us”) respect your concerns about privacy and personal data protection and value our relationship with you. If you are a resident of a state that provides specific consumer rights related to health data, such as Washington, Connecticut, and Nevada, you are entitled to certain notices and have certain choices regarding your health data, as described below.
These laws usually only apply to “consumer health data” about your past, present, or future health condition to the extent such data is not subject to certain other laws, including HIPAA. This policy only applies when we process “consumer health data” covered by state consumer health data privacy laws, such as those for residents of Washington, Nevada, and Connecticut.
Consumer Health Data We Collect
We collect data from a variety of sources. Because consumer health data is defined very broadly, many of the categories of data we collect could also be considered consumer health data. Examples of consumer health data we collect may include:
We collect personal data (which may include consumer health data) from three sources:
We collect and use consumer health data as reasonably necessary to provide you with the products and/or services you have requested and to market to your interests. Providing requested products and services to you may include delivering the products, making suggestions about what products are appropriate for you, and/or personalization of certain product features. We also use consumer health data to improve our products and for other essential business operations, such as analyzing our performance, meeting legal obligations, securing our systems, and conducting research and development.
We may also use consumer health data to market or advertise our own products and services and use your purchase history, or information received from third parties, to advertise other products we sell that we think may be of interest to you.
For marketing and advertising, we give you choices and/or obtain your consent as required by law. Please see the “How to Exercise Your Rights” section below and the “Your Rights and Choices” section of the First Quality Privacy Policy for more details on the controls and choices you may have depending on how you interact with us.
Disclosures of Consumer Health Data
We may share each of the categories of consumer health data described above with your consent or as reasonably necessary to provide our products and services, including by responding to your service providers that are acting on your behalf.
We may also share your information with service providers who operate on our behalf to help us provide you with products and services you have requested, to make product improvements, and to market and advertise our products and services to you.
Processors and other Third Parties with whom We Share Consumer Health Data
As necessary for the purposes described above, we may share consumer health data with the following categories of third parties:
How to Exercise Your Rights
State consumer health data privacy laws, including those in Washington and Nevada, provide certain rights with respect to consumer health data. These rights include your right to access your consumer health data and receive a list of all third parties and affiliates—including contact information—who receive your health data. You also have the right to request that we delete our consumer health data. You can withdraw consent relating to the collection and sharing of your data too, subject to certain exceptions.
You can request to exercise such rights using the information described in the “Contact Us” section below.
If your request to exercise a right under the state consumer health data privacy laws is denied, you may appeal that decision by emailing us at privacy@firstquality.com or contacting us using the contact information below.
If your appeal is unsuccessful, and you are a resident of Washington state, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint.
Contact Us
If you have any questions about this Policy, please contact First Quality directly.
Our contact information is as follows:
By U.S. Mail at:
First Quality Enterprises, Inc.
80 Cuttermill Rd., Suite 500
Great Neck, NY 11021
Attention: Business Practices Department
By Telephone at:
833-590-1218 (Monday to Friday, 8am – 5pm EST)
By Email at:
privacy@firstquality.com
By Webform at:
To exercise your rights as described herein, you may submit a verifiable consumer request to us (as described above) by either contacting us by mail, phone, email or by submitting the webform found at our request portal.
First Quality Enterprises, LLC, its affiliates, and its brands (collectively, “First Quality”, “we”, “our”, and “us”) respect your concerns about privacy and personal data protection and value our relationship with you. If you are a resident of a state that provides specific consumer rights related to health data, such as Washington, Connecticut, and Nevada, you are entitled to certain notices and have certain choices regarding your health data, as described below.
These laws usually only apply to “consumer health data” about your past, present, or future health condition to the extent such data is not subject to certain other laws, including HIPAA. This policy only applies when we process “consumer health data” covered by state consumer health data privacy laws, such as those for residents of Washington, Nevada, and Connecticut.
Consumer Health Data We Collect
We collect data from a variety of sources. Because consumer health data is defined very broadly, many of the categories of data we collect could also be considered consumer health data. Examples of consumer health data we collect may include:
- Information about your health-related conditions, symptoms, status, diagnoses, testing, or treatments. For example, your use of our products (such as those for menstruation, or incontinence) may give us insight into your health status. We also collect health information when you interact with our services, our chat features, our calculators, our sizing services, and similar offerings. These services and tools give us additional insight into your health status.
- Data collected may include pages visited, actions taken (button clicks), products purchased, files downloaded, samples ordered, searches performed, and other actions taken.
- Information that could identify your propensity to seek health care products in the future.
- Inferences derived from the above data.
We collect personal data (which may include consumer health data) from three sources:
- You provide us this information directly when you purchase or inquire about our products, use our services, sign up for newsletters, fill out surveys, enter promotions, participate in our communities, interact with us directly online, on the phone, or in person, or when you register for an account on our website.
- We collect some of this information automatically when you browse our website or interact with us online.
- We may collect consumer health information from other sources and partners, such as when a retailer that sells our products assists you with an issue or when your service providers (such as your long-term care facilities or your care provider) inquire about our products on your behalf.
We collect and use consumer health data as reasonably necessary to provide you with the products and/or services you have requested and to market to your interests. Providing requested products and services to you may include delivering the products, making suggestions about what products are appropriate for you, and/or personalization of certain product features. We also use consumer health data to improve our products and for other essential business operations, such as analyzing our performance, meeting legal obligations, securing our systems, and conducting research and development.
We may also use consumer health data to market or advertise our own products and services and use your purchase history, or information received from third parties, to advertise other products we sell that we think may be of interest to you.
For marketing and advertising, we give you choices and/or obtain your consent as required by law. Please see the “How to Exercise Your Rights” section below and the “Your Rights and Choices” section of the First Quality Privacy Policy for more details on the controls and choices you may have depending on how you interact with us.
Disclosures of Consumer Health Data
We may share each of the categories of consumer health data described above with your consent or as reasonably necessary to provide our products and services, including by responding to your service providers that are acting on your behalf.
We may also share your information with service providers who operate on our behalf to help us provide you with products and services you have requested, to make product improvements, and to market and advertise our products and services to you.
Processors and other Third Parties with whom We Share Consumer Health Data
As necessary for the purposes described above, we may share consumer health data with the following categories of third parties:
- Our Service Providers.
- Your service providers who are interacting with us on your behalf.
- Parties to a Business Transaction, such as during a corporate merger.
- Government Agencies and Law Enforcement.
- Other third parties. In certain circumstances, it may be necessary to provide data to other third parties, for example, to comply with the law or to protect our rights or those of our customers.
- Our affiliates, including:
- First Quality Consumer Products, LLC
- First Quality Tissue, LLC
- First Quality Tissue SE, LLC
- FQP&P, LLC
- First Quality Products, Inc.
- First Quality Baby Products, LLC
- First Quality Retail Services, LLC
- First Quality Hygienic, Inc.
- Nutek Disposables, Inc.
- Fempro Consumer Products ULC
- My Friendly Neighbor, LLC
How to Exercise Your Rights
State consumer health data privacy laws, including those in Washington and Nevada, provide certain rights with respect to consumer health data. These rights include your right to access your consumer health data and receive a list of all third parties and affiliates—including contact information—who receive your health data. You also have the right to request that we delete our consumer health data. You can withdraw consent relating to the collection and sharing of your data too, subject to certain exceptions.
You can request to exercise such rights using the information described in the “Contact Us” section below.
If your request to exercise a right under the state consumer health data privacy laws is denied, you may appeal that decision by emailing us at privacy@firstquality.com or contacting us using the contact information below.
If your appeal is unsuccessful, and you are a resident of Washington state, you can raise a concern or lodge a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint.
Contact Us
If you have any questions about this Policy, please contact First Quality directly.
Our contact information is as follows:
By U.S. Mail at:
First Quality Enterprises, Inc.
80 Cuttermill Rd., Suite 500
Great Neck, NY 11021
Attention: Business Practices Department
By Telephone at:
833-590-1218 (Monday to Friday, 8am – 5pm EST)
By Email at:
privacy@firstquality.com
By Webform at:
To exercise your rights as described herein, you may submit a verifiable consumer request to us (as described above) by either contacting us by mail, phone, email or by submitting the webform found at our request portal.